Back in September I bought a recliner from Coulter's . In a short while not only did I notice it had manufacturing flaws but friends also reaffirmed my findings. I went back to the store with pictures in hand & within a few days Coulter's picked up the chair . After a few weeks back it came with very little, if any changes. Frustrated, I sent the chair back to the store. Last Sunday I received a call from Coulter's informing me they were going to fully reimburse me the cost of chair. Imagine, no arguing , no hassles, nothing! I got my money back! Now that kind of great customer service doesn't happen too often. This happy camper had to let you know about my good experience .