Today while I was shopping at the mall I noticed a young child standing and staring at people passing by with tears in his eyes. By the time I got to him another lady also walked up to him asking if he is lost. He got so worried and frightened for the first little bit. You seemed to know exactly what to say to him to try and help calm him down. After a few giggles he warmed up to you and said he would walk with you to customer service. By the time you turned to walk him a lady came running over crying and he quickly jumped into her arms. You explained that you were about to take him to the customer service counter. The lady was still crying and repeating I promise this has never happened before and I promise it happened so fast I wasn't sure where he ran off too. You calmed her down also and hugged her telling her "it's OK, it happens to everyone at least once!" The boy reached over to hug you one more time before you turned around and walked away. I watched as you walked away and the mother still facing you saying the words thank you thank you again and again as you walked away. You were an angel and I don t know if I would have been as calm and collected as you were in that situation. You taught me something and I just wanted to say thank you for being you and caring as much as you did.