So, our Church was in need of a router for a new to us computer. An incredibly generous donor stepped up and bought a very good router from Staples. We had difficulty installing the router and called Asus to have assistance. The lady on the other end could not help us get it working so she gave us a reference number and told us that we would be able to return it at Staples with the receipt and the reference number. This Friday, I tried to return it with all receipts and numbers in hand...the Manager would not let us return it.
He actually started out by telling us he would allow us to if we purchased the $29.00 insurance (after the fact) I said sure that would be great! We didn't want an actual refund, we would have been thrilled to have a credit. I was ready to pay for the insurance and he changed his mind completely!
Yes, we were past the 30 days; however with a reference number from the company, this should have been automatic.
I know, I will never shop at Staples and neither will our entire Congregation. I hope they realize that approximately 80 people at our Church, know about this incident which means probably those 80 people have told another 5 each...that relates to 400 people who may never shop your store.
Thank you Staples....very disappointing customer service!