I have gotten food from you guys for many years. Today, I've just had an unacceptable experience with your company, and I find it pretty shocking. The food was delivered fine and tasted good. The problem was with the customer service aspect. When we placed our order we stated it would be cash. The delivery guy came with no change. He said that we were his first delivery of the day and had no suggestions on how to rectify the situation. His silence implied that he should just keep it. When he was told that he'd need to get change, he said that'd be fine, but that he had 2 other deliveries to make. We agreed to that and he left with $40 for a $29 order. That was at 5:30 p.m. We waited until after 7p.m. before calling.
When connected to Customer Satisfaction, the clerk apologized and put me on hold to call the store. He came back and said that the driver would return with our $10. It was treated as if that was an acceptable outcome. A delivery person takes advantage of a situation and the solution is to just send him back? He said that he'd be "coached" accordingly. When I stressed the fact that as a person dealing exclusively in transactions you should be prepared. Cashiers make change! The clerk on the phone kept blankly agreeing with "exactly." The complete lack of sincerity was frustrating. I asked directly if that was all that would be done. He stated that yes, all that can be done is that the driver return the change. He proceeded to suggest that it is my responsibility to inform staff when ordering that I'll need change. No. It isn't. There was absolutely no "Customer Satisfaction" had here. Within minutes of ending the call, as expected, the driver returned. As he came up to the door, he stuck his hand out with the $10 and said, "Here." He whipped right around and left. There was no stopping, no eye contact. Most importantly, there was no apology. No recognition of fault. Nothing. While the food is tasty and the prices are good, the disrespect cancels out the bargain. Sarducci's Pizza will happily and respectfully reclaim our business.