I was waiting in the OR family waiting room at Met Campus when a man became impatient and when the volunteer was unable to answer his multiple questions about the whereabouts of his family member, he became enraged and started yelling and stormed out. I understand how frustrating it can be not knowing what's going on during a difficult time, but that is NO excuse to attack anybody, especially someone who is there on his free time and trying his best to help you. Also would appreciate it if you stopped huffing and puffing when other people's names are called first. You've been spotted "Doug".