After realizing my purse (with all 3 of my kids health cards, my drivers license, debit card) was missing out of my car I panicked. As if it wasn't bad enough it was gone, I was pretty sure my roommate stole it. Even my 11 year old (who I had to bring tot he clinic but had no health card for! ugh) realizes it's silly that we don't feel safe in our own home....Anyway, in a frenzy I gathered everything I had left (b.c's, proof of address) and I ran to Service Ontario (east end), where the nicest lady with the initials L.M got me all the paper work I needed and made sure I left with everything I needed. I then had to run to BMO on Lauzon where another amazing lady helped me sort everything out. After I thanked both of these ladies for making a stressful situation that much easier they both said to me "I am glad I could help but who is going to help you deal with that roommate?". I appreciated both of their concerns. And more than anything I appreciated their warm smiles and awesome help. Like I said, made something so super stressful that much easier. THANK YOU ladies!