I want to thank the woman who was my teller today at the TD Canada Trust downtown location. I lost my mother to lung cancer over three years ago now and I had received a cheque from her estate. I wanted to cash the cheque so that it was in safe keeping; it wasn't about getting the money as soon as possible. Obviously they had to ask where the cheque had come from and why, and once I had told them the young lady was just amazing. It is nice to see that some people out there can look at a person, who is around the same age as them, and still be able to have empathy. You don't see this very much any more especially within a customer service industry. At the end of everything, after trying to get the money into my account as soon as they could, she looked at me and said " I am going to come around the counter and hug you." I am a friendly person but this was a little on the weird side. She looked at me and said " Over the counter hug!", and extended her arms. I walked out of there with tears in my eyes because you have the same spunk and kindness that my mother once had! Thank you very much for making my day, and taking a dreadful experience into a great one! And a big shout out to the whole team down there, you are all fantastic at what you do and I could never bank anywhere else!