I work on Dougall right next to a bus stop and we frequently get people waiting for the bus coming into the store to warm up, in particular, a women in a wheel chair who's come in a few times waiting for a bus- usually because she has to wait over 40 minutes for a handicap accessible bus to arrive- but yesterday was another story, she had just missed her bus and another handicap accessible bus wasn't scheduled so she had to call a cab! Unfortunately Vets cabs do not have any wheel chair accessible cabs so she had to call Checker Cabs, and the service she received was absolutely disgusting! She sat in my store and waited over 2 HOURS for a cab!
We called multiple times to get an estimated time of arrival and were rudely informed the cab would arrive in 20 minutes each time! The fourth time I called I got so much attitude from the women on the phone that I asked to speak to a manager- who was also disgustingly rude!! He then informed me he can't give me an estimated time because they are busy! I told him his people have told me 20 minutes 3 times in the last 2 hours, he then responded that they are busy! I understand your busy.. But if youre that busy you shouldn't be lying about an estimated time or arrival.
This poor women waited over 2 hours just to get home.. And this was and usually is her only option!
So to checker cabs- the manager and employees who answer the phone- you are insanely rude and inconsiderate, I don't know how you run a business the way you do! To the women waiting for the cab- your patience is amazing, as you just sat there doing your crossword puzzle!