So I was at the ATM at the 7-Eleven on Tecumseh and McDougal and proceeded to use the machine, punched in pin code withdrew $200.00 the stupid machine did not dispense the money. Went to the 7-Eleven person with a witness who was waiting to use the machine right behind me and told them the issue, they are not responsible for the ATM in their store, called the bank can't do anything for me, called the ATM number they can't do anything for me. They need to do an investigation on my money that I did not receive. Went to the downtown branch and the teller laughed at me, like it was a joke, it infuriated me that the teller was so disrespectful and unsympathetic to my situation. I have a 2 year old son and I needed that money to buy groceries and diapers for my son and I. It's pretty disturbing how callus the 7-Eleven workers, the Bank tellers and the people on the phone were to my situation. I am about to close my account with Scotiabank because they laughed at the situation.