How could you run a business taking a teens money like that. A 16 year old girl standing in a line to get her monthly bus pass, dressed in her school uniform and book bag. After she explains she lost her student card but has a note from the school explaining she is a student you still deny her a student pass and charge her and adult rate. You should be ashamed of yourselves for taking advantage of the youth. Honestly how many kids would put on a uniform and carry a book bag to pretend to be in school for a cheaper buss pass. This must be part of the reason why we are listed as worst transit system in Canada.