I was excited to get out to do some Christmas shopping finally after not being to mobile, only to have my Christmas spirit crushed by a very rude, and disrespectful store manager at a major local toy store on Howard Ave. Upon cashing out 2 items we had purchased did not ring up correctly, so I had my child run to get the tag on the shelf to show the cashier. Ther had to be about at least 10 boxes of the same item in front of the tag. Then, I had to make my way back to where the item was with a store employee to also show him when he finally calls over the store manager. She rudely explained that the "sku" number did not match, who can ever read those tinny numbers nor know what they mean, I calmy explained that the description matched and that since all items were infront of the tag that they should honour the price. She finally says" that the store is over-shopped" and that things get put in the wrong spot. Okay....I can se the odd item, but not 10!!!! She finally says rudely, "just give to her" and a very sarcastic "have a good holidays", with my child next to me I politely wished her a Merry Christmas and a thank you. I make my way back to the register where my husband is waiting to pay and the manager come back up and yells infront of all the customers "Miss what is the matter now!!!" Your lack of customer service and rudeness will not be forgotten!!!!! Your head office has been contacted. Whatever happened to the "customer is always right?" You know that your store is busy at thus time of year, plan appropriately and keep it organized.