On Monday I had to return my daughter's Elsa dress that lights up and plays music because it stopped playing music. The return was super easy. I went to the toy department to find a new one but the last one there didn't work at all. Joanna was working in the next aisle so I asked her for some help. She offered to try new batteries in it. While I was waiting for her and Annette (manager maybe?) to find a screw driver to open the batter compartment of the dress, about 6 or 8 employees asked if I was being helped or needed anything. When they found a screw driver and installed the new batteries, it still didn't work : ( Annette said that they would be getting shipments in daily bc it's so close to Christmas. I had the product number on the receipt so it should be easy. She suggested I ask how many were in stock when I called bc their system showed they had 9 in stock but there were none. I called this morning and the girl on the phone said the system showed they should have some on hand but when they sent someone to check on it, there were none. Thank you to everyone for all the help!! Customer service like this is hard to find these days, I appreciated everything you guys did!