Last week I went to get an oil change at "Donato Auto Collission Limited" and I asked how long it would take, the owner said that it will take about half an hour. An hour went by and I started to wonder what was going on there was no one around to ask, the owner had taken off and there was no secretary. I tried to look inside the mechanic shop and there was no one there either, and I couldnt take my car because they had it lifted up. After an hour and a half the owner finally showed up and tells me the car is ready and when I asked him why it took so long he didnt bother to answer and charged me. So I go up to get my car and its still lifted up and when I go look for the owner he has left again, so I see the mechanic and I ask whats going on and to my surprise he tells me that they didnt have the filter my car needed so all this time they had been waiting for it to come. The owner didnt bother to tell me that so I waited 2 hours for my car to get an oil change, and they were not busy at all. The mechanic didnt know that I was waiting so I couldnt complain to them and the owner was missing and only came around for the payment, he didnt bother to apologize or show his face. Worst customer service ever from the owner and not the mechanics!!!