This morning at Dougall and Tecumseh Tim Hortons, after waiting in a 10 car line up to get my some breakfast on the way to school, I got to the window and was told the debit was down and that there was a sign outside. So being a loyal customer who is there every morning spending $10 to $20 plus a good tip they let me drive away without my sons sandwich. I think they could have given a free bee for loyal customer or kept an IOU, something! I also go many times for sandwiches at lunch for my kids even though the workers have problem putting no tomato as requested. 30 + years I've been a customer and for the last at least 3 years every morning, no longer. Also they have their employees push dark roast and verify that order is correct on screen taking extra time with each customer in the drive thru while cars are dangerously lined up on both Dougall and Tecumseh roads to get in drive thru. My husband stops there on his way to work for coffee everyday and is now going to ouellette and eugenie instead as he is also tired of slow service.