This morning I went to the RBC on dougall and was helped by the Client Care Manager (I think that's what she was called!) I wish I would have read her name tag. I was so impressed with the way she handled the issues I had with my banking. I always hate going to the bank but she honestly made paying my bill a semi-enjoyable experience. She definitely deserves to be recognized! She even made me laugh a few times on this gloomy day. So, awesome RBC woman, you have been spotted! I hope you see this and it makes your day just as your patience with me and humour made mine!