Not many people are aware that many people in the service industry ( hair dressers, esteticains, massage therapists, ect) have to pay rent to be able to provide you with said services. When people do not show up or show up late its actually costing them money! Its also a waste of their time and potential. These are the people who make you look and feel better and deserve a bit of common courtesy. This is a busy time of year and will get busier for them. If you can't make it then let them know, they can't pay their bills with an "I'm sorry" or " I forgot". They are your local small business owners so let's all remember to keep our appointments, as we are all grown ups and should be able to with all the technology that we have.