I was sitting one afternoon back in July by the Edwin building on ouellette having a coffee with a young man I've been working with for over a year now. He has been through many struggles in his life with substance use, criminal charges and mental health issues. He was talking about turning his life around and making positive changes and better decisions. This woman was smoking outside the building, probably taking her break and over heard our conversation. It probably wasn't the best place to talk about his issues due to privacy but it felt like the right time to have a "heart to heart". This woman apologized for interrupting and provided some encouraging and supportive words to him. She said to him that everything I was saying was right and that he could do anything he put his mind to. I was extremely blown away by her courage to "butt in", most people are quick to judge and give nasty looks but this woman was extremely supportive and sweet to us. He thanked her for her kind words and so did I. To this woman, you have made a difference to him and I. I'll never forget that moment when a complete stranger turned into a social worker for 5 minutes.