Yesterday I had a birthday party for my 2 and 4 year old girls. I had booked them a bounce castle with a man who rents them out. I had called twice to confirm. Anyways , the castle was supposed to be set up for 3pm... and nothing !! No show and did not pick up his calls. I was very upset. My children and all th3 party guest were expecting a bounce castle. Within an hour before the party , i decided to chance it and call best rate party rentals (i mean what the heck ). To our excitement they litteraly hooked us up with a bounce castle within an hour !!!!!!!! They had amazing customer service and saved the day !!!!! Wow !!!! Absolutely amazed and felt so lucky !!! Still so happy with them !!! You all need to book them..seriously !!