Last weekend I went to this nail place in Tecumseh for a manicure pedicure, along with two friends. One got just a manicure and the other just a pedicure. I booked an appointment 4 days in advance and when we got there, there were only 2 ladies working... We took our time picking out colours because they were both finishing with other customers. 20 minutes after our scheduled appointment, one lady started on my friend, it wasn't for another 20 minutes that someone started on my pedicure. She rushed through the pedicure, not taking enough time to file my nails and clean the dead skin off, but it was my birthday and I was in a good mood so I didn't say anything. The same lady did my manicure (the owner or manager I believe) and she rushed through my manicure as well. I had to ask her to re-file my nails because she left them un-smooth. I was happy with the result although the service wasn't good.
That night my nails had already begun chipping and by the next day they were completely gone. I didn't go back sooner because I went on vacation the next day.
Throughout the week my toe has started bothering me and I realized that she had cut my nail in a way that gave me an ingrown toe nail.
Today I went back to complain and hopefully get some good customer service. The same lady that did my nails was there and I talked to her. I told her I have an ingrown toe nail because of the way she cut my nails and she argued with me saying I was wrong. I told her I went to the doctor and she said that I should listen to what the doctor says. I then proceeded to complain about my chipped nails and she said she could re-do them for me, fine, in any other case. I work at a place in which I am not allowed to have my nails painted so I explained to her that I would not like them to be re-painted. She said "Would you like me to give you your money back?" and I said yes, that would be a good alternative and she said "Well no. I am not doing that."
Short version of the end, she had no customers in the store which shows her poor customer service skills. I paid almost $50 for a pedicure manicure and I was not satisfied with the quality or service of said Nail Salon. If you want to keep your business, you should strive to make the customer happy no matter what.