Spotted : To the couple who came into my work tonight,
just before you came in, I got a call from my fiance that my 3 year old was being taken to the ER after getting a call from his daycare that he had a 103 degree fever. You ordered your food and I messed up a part of your order. When the food came out and I realized, I couldn't have felt worse. I apologized over and over, and immediately got your order in to be remade. As your food was in, I asked the kitchen if I could get you guys a salad and pay for it myself. Instead, because your new order was almost ready, I brought you coupons. You threw them at me, told me you were disgusted with my service. I tried to apologize again, you cut me off and told me you would never return, and that I completely RUINED your experience. My coworker got your bill together as I went upstairs in tears. You proceeded to tell her to be quiet, shut her mouth, and train her employees on how to do their job.
I am an employee who truly cares about the people I serve. I truly felt awful about messing up your order, and I truly took it to heart when you ripped me apart for this mistake. Please, next time, keep in mind, that as much as we (who are only human, though many don't seem to think that of those in the service industry) try to keep our focus strictly on our job, sometimes life just happens, and that is nearly impossible. And at no point in my life will my sons well being ever come second.
Sincerely, a concerned, hard working mother who hopes you think twice next time you tear someone down.