After a long day out and about, we went grocery shopping at the Zehrs on Malden Rd. Once we were finished shopping, we found a checkout that had only one women who appeared to be finished her order. However, the new cashier had forgotten to have the women swipe her card for the PC Points and had to get the supervisor to void the entire order, and by this I mean scan each item individually to void it, and then re-scan every item a second time. The supervisor, whose name I believe to be Josette, did not once acknowledge my family waiting there and apologize for the wait/ reassure us that it would only be a moment more. After waiting there for between 10-15 minutes, we asked the supervisor if we should repack our items and move to another cash. Josette became very snippy (as usual since I've had issues with her before) and said "that this was a situation that needed to be taken care of and we would have to wait." Once again, she did not apologize for the long wait. Very poor customer service, unfriendly to paying customers, didn't know what red kale was, Josette, you have been spotted!