Misleading Bell Sympatico packages. My Sympatico bills tell me I am paying for 5Mbps, their minimalist package. THE INFRASTRUCTURE WILL SUPPORT NOTHING IN EXCESS OF 3Mbps. I found this out after a week of phone calls and only after reaching a LOCAL technical support person. Of course, he could not comment on why this was never explained to me. He could only suggest I call the 'Loyalty Department', let them know what he just told me (complete with reference number) and ask them to adjust my bill.

My point is despite advertising & billing, Sympatico is not capable of providing South Windsor (Dominion & Grand Marais neighbourhood) anything in excess of 3Mbps. Check your bills, check your speeds and be sure to complain. It seems rural Canada is not the only place in need of an upgrade to internet access.